Privacy Policy

1. Introduction

Welcome to DealBee ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us by phone. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information from you when you interact with our services. This may include:

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, postal address
• Account Information: If you create an account with us
• Communication Data: Records of your communications with us, including phone calls (which may be recorded), emails, and live chat conversations
• Service Requirements: Information about your mobile plan preferences, budget, usage patterns, and device preferences
• Payment Information: If applicable, payment card details (processed securely through our payment providers)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

• Network Partners: Information from mobile network operators when processing your order
• Credit Reference Agencies: Credit check information (with your consent) when you apply for a pay monthly contract
• Marketing Partners: Information from advertising and marketing partners

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications)
• Legitimate Interests: Processing necessary for our legitimate interests (e.g., improving our services, fraud prevention) where these are not overridden by your rights
• Legal Obligation: Processing necessary to comply with a legal obligation

5. How We Share Your Information

We may share your personal information with the following categories of recipients:

5.1 Mobile Network Operators

When you decide to proceed with a mobile deal, we share necessary information with the relevant network operator (e.g., O2, Vodafone, Three, EE, Virgin Media) to process your application and set up your service.

5.2 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• IT and hosting providers
• Payment processors
• Customer relationship management providers
• Analytics providers
• Marketing and advertising partners

5.3 Credit Reference Agencies

For pay monthly contracts, we may share your information with credit reference agencies to perform credit checks (with your consent).

5.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer Records: For the duration of our relationship plus 7 years for legal and accounting purposes
• Communication Records: Call recordings retained for up to 2 years for training and quality purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months

After the retention period, we securely delete or anonymise your personal data.

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated. Visit ico.org.uk for more information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and audits
• Staff training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including mobile network operator websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the ICO
• Binding corporate rules

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us: